返金ポリシー

Return Policy – ZUKUDAS TCG JAPAN

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14-Day Return Window

You may request a return within 14 days of receiving your item.

Pre-order items are not eligible for this 14-day policy.

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Eligibility

　・Items must be in the same condition as received — unused, unworn, with tags, and in the original packaging.

　・Proof of purchase (receipt or order confirmation) is required.

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How to Start a Return

　1. Email zukudas.japan@gmail.com to request a return.

　2. Once approved, you will receive a prepaid return label and detailed shipping instructions.

　3. Items sent back without prior authorization will not be accepted.

For any questions regarding returns, please contact us at zukudas.japan@gmail.com.

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Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.

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Non-Returnable Items

The following items cannot be returned:

　・Perishable goods (e.g., food, flowers, plants)

　・Custom or personalized products

　・Personal-care items (e.g., cosmetics)

　・Hazardous materials, flammable liquids, or gases

　・Sale items and gift cards

If you’re unsure whether your item qualifies, please contact us before returning.

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Exchanges

The quickest way to receive your desired item is to return your original item (once approved) and place a new order for the replacement.

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Refunds

We will notify you once your return has been received and inspected.
If approved, a refund will be issued to your original payment method.
Please note that your bank or credit card provider may take additional time to process and post the refund.

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